Terms of Service

Service Scope

MeiVPN provides cross-border network acceleration subscriptions, covering 90+ countries / 190+ routes, with support for Windows / macOS / iOS / Android / Linux. The service is intended to optimize international network connections and does not include memberships to third-party websites, streaming platforms, or AI tools.

Subscription prices, data allowances, and billing terms are listed on the Plans page and in the order confirmation. Monthly subscription data resets each month on the activation date. When you upgrade mid-cycle, the price difference is prorated for the remaining days. Data packages remain available until used and never expire. Use of third-party services remains subject to their account, regional, and payment rules.

Account and Subscription Rules

No email address is required to create an account; a username and password are sufficient. Keep your login credentials, subscription link, and order records secure. A subscription link is an account credential and must not be posted on public pages, in groups, or in code repositories. If you notice unusual activity, change your password promptly and submit a support ticket.

A subscription may be used on an unlimited number of devices online at the same time, but only by the account holder on their own devices. Unlimited devices does not allow account sharing with multiple people, resale, rental, public distribution of a subscription, or offering connection access to others as a commercial service.

Users are responsible for keeping their devices and client apps working properly and verifying that the correct account was imported. For account ownership or order processing, the service may request order information associated with the account. Do not submit unrelated personal information.

Acceptable Use

You must comply with the laws and regulations applicable in your location and to your activities, and ensure that you are legally entitled to use the relevant network services. You must not use the service for fraud, unauthorized access to others' systems, distributing malware, infringing intellectual property, or other unlawful activities.

Do not misuse connection resources to launch attacks, interfere with other users, disrupt service operations, or attempt unauthorized access to the service's management systems. You are responsible for the content you publish and the actions you take. The service provides network connectivity and does not determine content or account eligibility on third-party platforms.

Availability and Limitation of Responsibility

Network connections are affected by factors such as local networks, carrier routing, destination websites, device settings, and maintenance, so route performance may vary. The service does not guarantee access at all times, in all locations, or to all third-party platforms, nor does it guarantee the continued availability of particular content libraries, video quality, or account features.

If a problem occurs, first check your local network and client settings, then describe the issue in a support ticket. Do not send your full subscription link. Maintenance and route updates are announced on the website or in the user panel. These terms do not exclude responsibilities that cannot be waived under applicable law or affect any rights you have under the law.

Refund Requests and Processing

You may request a full refund without giving a reason within 14 days of your first payment. Sign in to the account used for payment and submit a refund request with the relevant order information through a support ticket. You do not need to explain why you are dissatisfied. To verify the transaction, the service may ask you for additional order identification details.

Refund verification and processing updates will be shared through the support ticket. Keep your order and request records, and do not provide payment passwords or login credentials for other accounts. Payment methods include Alipay / WeChat Pay / USDT. Specific transaction details for a refund are subject to order verification. You may still submit a support ticket about a dispute after the period above; this does not affect your right to pursue a claim under applicable law.

Account Termination and Changes to These Terms

If you engage in unlawful use, resale or sharing, resource abuse, or conduct that disrupts service operations, MeiVPN may suspend the relevant connections or terminate account access, depending on the circumstances. If you disagree with an action, you may request a review through a support ticket. Suspension or termination does not remove any responsibilities required by law or automatically cancel any refund rights you have under the law.

When service rules change, this page will be updated with the revised terms and the month of the latest update. Important changes that affect subscription use will be announced on the website or in the user panel. Changes will not retroactively reduce refund commitments confirmed with existing orders. If you do not accept a change, stop any new use and contact us through a support ticket to discuss how to handle your existing subscription.